You can sign up by downloading PetsApp from your smartphone’s app store and registering as a client of Wallace Vets. Alternatively, you can register by contacting any of our practices.

Our Pet Care Plans are payable by Direct Debit instalments at the prices noted in our website. The first payment will be debited from your account around 5 days after signing up. All payments thereafter will be debited on your chosen date. Payments will be managed by PetsApp on behalf of Wallace Vets.

Straight away! The best time to join is when you’re bringing your Puppy or Kitten in for their 2nd vaccination, as this is included in our plan.

Our system keeps track of your pet’s past vaccinations, flea/tick and worming treatments, and will automatically send reminders through PetsApp. We also offer email or text message notifications as alternatives. While we strive to deliver these reminders, it’s always recommended to keep a note of your pet’s next due dates for your own records. This ensures you stay on top of your pet’s healthcare needs even if there’s an issue with the reminder system. Please remember, it’s your responsibility to ensure we have your most up-to-date mobile number and email address for these reminders.

Discounts are available to clients for the stated procedures undertaken exclusively at our practices, and at no other clinics. Private cremations and referrals are not eligible for discount.

Our Pet Care Plans cover preventative treatment only, so it won’t cover your pet for insurance.

If you’re looking for pet insurance, we recommend Pet Proactive, with whom we have a partnership (see below).

Should you have any queries regarding your plan, you should contact us on 01382 549600 or email moc.stevecallawobfsctd-3e63ad@nalperac

If your query is regarding any aspect of the administration of your direct debit via PetsApp, you can contact them by emailing moc.ppastepobfsctd-684726@troppus

Our Pet Care Plans are not an insurance policy therefore your pet will not be covered in the unfortunate event of an accident or illness.

You will, however, receive discount on consultations and surgery.

By joining our Pet Care Plan you are entering into a rolling 12 month contract.

If you cancel at any time other than on the anniversary date, you will be required to pay us the outstanding amount for any treatment received at the full list price. You must give at least one month’s advance notice of your wish to terminate your Pet Care Plan. We will then advise you of your last direct debit payment.

The full terms and conditions can be found here. We recommend viewing the terms and conditions before signing up.